12. CANCELLING YOUR CONTRACT AND RETURNS
12.1 Cancelling before receiving a Confirmation Notice
12.1.1. You may cancel your order for the Products at any time prior to receiving a Confirmation Notice from us so long as you contact us in writing. You can send us a cancellation notice by sending an email to firstname.lastname@example.org or a letter to Huutt, Station Road, Pluckley, Kent TN27 0QX. Your cancellation notice must quote your name, address, the name or a description of the Products and your order reference number.
12.2 Cancellation after receiving a Confirmation Notice
Right to cancel
12.2.1. You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
12.2.2. To exercise the right to cancel, you must inform us by sending an email to email@example.com or a letter to Huutt, Station Road, Pluckley, Kent TN27 0QX of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax, or email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
12.2.3. Effects of cancellation
If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in the value of goods
supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You shall send back the goods or hand them over to us, without undue delay and in any event not later than the 14 days from the day on which you communicate your cancellation from this contract to us.The deadline is met if you send back the goods before the period of 14 days has expired.
12.2.4. The goods must be returned to us in the same condition in which you received them until such time as the goods are either collected by us or delivered back to us by you. You have a legal obligation to take reasonable care of the goods whilst they are in your possession. Where the value of the goods has been diminished as a result of you handling them, we will deduct an amount from the refund owed to you.
12.3 Alternatively, at your option, instead of a refund (and subject to returning the goods as required under this clause) we will replace the goods with the same or a similar product (subject to stock availability).
12.3.1. Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return the goods to us.
12.3.2. In order to claim a refund or replacement item please send us a cancellation notice as soon as you become aware of a problem and no later than 14 days after receipt or the fault developing by email to firstname.lastname@example.org or a letter to Huutt, Station Road, Pluckley, Kent TN27 0QX. Your cancellation notice must quote your name, address, the name or a description of the goods, a brief description of the problem, fault or damage and your order reference number.
12.3.3. Upon receiving your cancellation notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us. We reserve the right, at our option, to collect the goods from you. If we wish to collect the goods we will notify you of when they will be collected by us.
12.4. Damaged, faulty or wrongly delivered goods
12.4.1. We will offer you a refund of the full purchase price, including the cost of delivery for sending the goods to you (at our basic delivery rate), and the cost incurred by you in returning the goods to us, if it:
188.8.131.52. Has been damaged on delivery.
184.108.40.206. Is in a faulty condition.
220.127.116.11. Develops a fault within 1 year of delivery.
18.104.22.168. Has been delivered to you in error.
12.4.2. Provided that you return the goods to us and we are reasonably satisfied that the goods have not suffered damage after delivery or have not been misused or used other than in accordance with the instructions or the problem is not due to normal wear and tear.
12.4.3. Alternatively, at your option, instead of a refund (and subject to returning the goods as required under this clause), we will replace the goods with the same or a similar product (subject to stock availability).
12.4.4. Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return the goods to us.
12.5. Incorrectly priced or described Products
12.5.1. Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Products to you.
12.5.2. If we discover the error before sending you a Confirmation Notice we will at our discretion, either reject your order and notify you of such rejection, or inform you as soon as possible and give you the option of cancelling your order or reconfirming it at the correct price and/or description. If we give you the option of cancelling your order or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within 14 days of sending you notification (whether or not you receive it), we will reject your order.
12.5.3. If we discover the error after sending you a Confirmation Notice we may, at our discretion and without incurring any liability to you, cancel the Contract provided that the error is, in our reasonable opinion, obvious and unmistakable and could have reasonably been recognised by you. We will notify if we cancel the Contract.
12.5.4. If your order is cancelled or rejected and you have already paid for the Products, you will receive a full refund in accordance with clause 12.2.
12.6 Delivery by instalments
12.6.1. The Products may be sent to you in instalments. You may cancel the outstanding part of your order and receive a refund, if you have already paid, of the purchase price of the outstanding.